Posted on Feb 25, 2021
Global-5 recently completed a challenging and exciting project for the Florida Department of Transportation (FDOT) that will help keep traffic flowing safely and smoothly: a cost-efficient computer-based training (CBT) module that teaches traffic operators how to label and input critical roadway and traffic data. Traffic management center operators throughout Florida who complete the training learn to follow a uniform naming protocol as laid out in the SunGuide Style Guide, which Global-5 helped update.
Though rarely noticed by the public, data management stands as an enormous factor in supporting FDOT’s mission of improving safety and mobility. A growing urgency for standardized training had developed as FDOT increased the road mileage it manages, traffic grew with population gains, and more new workers were called upon to input traffic information.
“We felt honored to take on the task because we realized the need for properly coded data in a growing state like Florida would be continual,” said Matt Hamill, Global-5’s Executive Vice President and Chief Operating Officer. “Without it, motorists could not rely on Florida 511 — FDOT’s Advanced Traveler Information System — to find best routes and accurate travel times.”
Even more urgently, a lack of consistent data could severely limit FDOT and incident first responders. Correct data ensures accurate traffic and incident management information. That, in turn, helps officials manage traffic slowdowns, respond to crashes, reroute motorists, and resume normal operations safely and quickly.
In tackling the task, Global-5’s experts built an economical and effective CBT module. Users learn proper descriptions for roads, crashes, lane shifts, detours, times, locations, and other incidents. Global-5 specialists also designed the CBT to eliminate costly classroom instruction. With easy-to-understand examples and short quizzes, users can test their knowledge while learning at their own pace.
After approving our initial efforts, FDOT asked us to expand the CBT into a 60-minute course so students qualify for continuing education credits.
When learners score 100% correct on the final test, they receive accreditation for successful completion of the course—and return to their duties with new skills to keep traffic moving throughout the state.